If your automatic garage door is not working properly, it is a good idea to prepare yourself for the questions they may ask before you call a garage door technician. Having the answers to basic questions will make it easier for the technician to diagnosis the problem and estimate the cost of the repairs. It will also ensure that the garage door company does not try to take advantage of you, by dragging out the diagnostic process.
Perfect Solutions Garage Door will always ask these questions over the phone, so they can serve you more efficiently once they have arrived at your house. Be suspicious of any garage door company that doesn’t ask the following five questions during the initial phone consultation.
These are five answers you will need to know before calling a garage door technician:
1. Reason for the Call
The more information you can provide about the reason you are calling, the easier it will be for the garage door technician to diagnosis the problem. Unethical garage door companies will take advantage of homeowners by exaggerating the cause, if the homeowner is not able to pinpoint the reason for the repairs.
2. Doors Symptoms & History
Most garage door companies will ask when the garage door opener was installed and how long the problem has been going on. Make sure you can describe the reason you are calling, when the issue started, and any steps you have already taken to try to fix it.
3. Opener’s Make & Model
Professional garage door technicians will ask the make and model of the garage door opener in advance, so they can bring the appropriate tools and spare parts to repair that particular model. The technicians at Perfect Solutions Garage Doors will also conduct any necessary research to see if there are common issues with your particular make or model.
4. Type of Opening Mechanism
If there is an issue with the motor, it will be easier for the garage door technician to diagnosis the root cause if they know what type of drive mechanism it uses. Your automatic garage door will either have a belt-drive, chain-drive, or screw-drive system. Your owner’s manual should specify the type of drive mechanism if you are not sure.
5. Condition of the Door
Most automatic garage door problems are caused by malfunctioning openers, although it could be due to the condition of the door or tracks. If the door is unbalanced or if the metal tracking has wear-and-tear, it could hinder the opener’s ability to open the massive door. Make sure to inspect the door thoroughly and advise the technician of any other damage that could be contributing to the problem.
Before you call the garage door technician, write down the reason for your call, symptoms, and history, as well as the make, model, drive mechanism, and condition of the door. Most garage door repairs are easy and inexpensive, if you call the right garage door technician. The experienced professionals at Perfect Solutions Garage Door are available to help get you the answers you need.