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What to Do When Your Garage Door Doesn’t Open All the Way

We got a call from a customer last month that their garage door wasn’t opening all the way. Naturally, they were very annoyed and wanted to resolve the issue. Perfect Solutions to the rescue! We were able to get out to their house same day and fix the problem!

Below you can see what they meant by not opening all the way…


Solution: The Right Size Torsion Springs + Dual Spring System

When we arrived at our customer’s house we began the process of troubleshooting all the potential issues. The problem ended up being the heaviness of the door and the opener. The door was too heavy for the opener to properly open and close the door.

The door was too heavy because the torsion springs that were installed are too small for the garage door. Sizing your springs properly really do make a difference in the proper functioning of all of your garage door parts!

In the video below, you can see the results of installing the right size torsion springs. Now the door opens and closes all the way!


You can see in the video, we not only replaced the small torsion spring, but we installed a new dual spring system as well. Not only is the dual spring system more durable and stronger than 1 spring, it will increase the longevity of your springs, your opener and all the other working parts of your garage door.

There aren’t many cases that we don’t recommend installing a two spring system for your garage door. It costs a little more upfront, but is worth it in the long run. Springs are important, not just the right size, but the number as well!

Now our customer is happy since his garage doors are opening and closing as they should. Another satisfied customer!

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What do I do if my garage door won’t open?

A popular issue that plagues homeowners is a garage door that won’t open, even though their opener seems to be on. So what do you do if your garage door isn’t opening and your opener is seemingly trying to lift your door?

Why Won’t Your Garage Door Open?

If your garage door opens but your opener is trying to operate, most likely is your garage door gear. The gear is probably stripped. The solution: replace the gears, or replace your opener. The solution will depend on your situation. If your opener is quite old, it might make sense to replace it. If not, new gears is an easy fix!

The video below is a great example of a stripped gear. The video will show you what it looks like when your garage door gear is stripped. It also lets you hear what this sounds like. This can help you determine if this is the case for your garage door. The general idea though is that your opener will hum and make noise when you press the button, but nothing will happen. The opener motor will be running, but the door won’t move.

How did my gears get stripped?

There are a few things that can cause your gears to strip. In some cases, if your door is too heavy, your gears will strip over time. Making sure your springs are the correct size and your hardware is intact can help prevent a situation that would make your doors strip. You can read more about how the wrong size springs can mess with your door here.

In the video we posted above, you see replacing the opener solved the problem. The LiftMaster chain drive opener was able to lift the weight of the door correctly, which solved the problem. If you go the route of replacing just the gear, keep in mind that if more than one gear was stripped, replacing your garage door opener is the best option.

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Four Things You Should Do When Your Garage Door Doesn’t Open

Garage doors only have two movements in its life, to close and to open. However, these seemingly simple movements can affect your daily activities if they fail to function smoothly. Just imagine what would happen if your garage door refuses to open when you need to attend an important job interview or a special event. Something as ordinary and as simple as a garage door can potentially make or break your day.

What to Do When Your Garage Door Doesn’t Open

When your garage door doesn’t open as it should, there are some things you should check first to see whether it needs repair or not. Before calling your trusted garage door company, here are some trouble-shooting tips that you can do.

  1. Try replacing your remote control battery.

If you are using a remote control to open your garage door, the first thing you should check is whether or not the remote control has a working battery.  This is very easy to do, so it should be the first troubleshooting step you should take note of.  Of course it is a good idea to have spare batteries for your garage door remote control always.

  1. Check if the garage door is connected to the power outlet.

If replacing your garage door remote control battery didn’t work, then it’s time to check if your garage door opener is attached to the power outlet.  Garage door openers are electronic devices and needs power from the outlet to run.  If it is connected to the outlet, check if there is a power outage in your home.  If you still can’t get the garage door to open, go to the next tip.

  1. Try raising the garage door manually.

If you can’t lift the door, then the problem may be that the torsion spring is broken or the cables have snapped.  If this is the case then you should call a garage door company right away.  However, if you can raise the garage door, then maybe the problem is that the disconnect switch is detached. The disconnect switch allows you to open or close the door manually when there is a power outage. The disconnect switch can accidentally get unhooked. This is usually the case if the garage door opener runs, but the door won’t move.

  1. Be alert for burning smell from the opener motor.

Another indication that the garage door cable or torsion spring has snapped is burnt smell emanating from the garage door motor.  Unbeknownst to many, it’s the torsion spring and the cables that lift the garage door, not the motor. If any of these two breaks or snaps, then the garage door will be too heavy for the motor to lift, hence the burnt odor.

When to Contact a Garage Door Company

If you have tried to check everything and you still can’t point out what’s wrong with your garage door, don’t hesitate to call a garage door company and let the experts take care of the problem.  Do not attempt to repair the door, because this can create further damage and even put you or a family member at risk for accidents. In fact, a National Center for Biotechnology Information report reveals that children have been severely injured or killed by automatic garage door openers. Garage door problems are better left in the hands of the professionals who are trained to fix them.

For garage door services in Sacramento, California and nearby areas, contact Perfect Solutions Garage Door

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